Please note
-
No extra guest w/o permission unless accompanying a minor.
-
I reserve the right to decline services.
-
Photos of client's hair may be taken and used for promotional purposes.
Deposits
-
Deposits go towards the service total and are non-refundable (unless I cancel/reschedule).
-
Deposits are transferable only if the appointment is rescheduled 36+ hours in advance and changed to a date within 14 days of the original if available.
Canceling/Rescheduling
-
Clients are able to reschedule up until 36 hrs in advance through their confirmation email.
-
Same day cancellations will result in a $25 fee due prior to booking again.
Late policy
-
There is a 15 minute grace period. Clients that are running late must communicate (text/call).
-
If the appointment is unable to be kept due to interference with other appointments, same day cancellation fee will apply.
-
In the event that I am ever 15 minutes behind, the client will be compensated.
No call/ No show
-
Once a client is 15 minutes late and has not made contact (text/call) they forfeit their appointment.
-
No call/no shows will result in a $25 inconvenience fee charged to the card on file(card used for deposit).
-
100% of the remaining balance must be paid before being able to book again.
Policies are in place to ensure a smooth experience for everyone involved!
Policies are subject to change at any time.